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Patient Perception is Paramount in Healthcare Cleaning in Des Moines, IA.

September 26th, 2015 · No Comments

Being in a healthcare facility is stressful for most people. They are often scared, confused, and feeling a lack of control in an unfamiliar environment. The perception people have of the facility overall, and of how they were treated as a patient there, can make a big difference in their overall opinion of the facility. In Des Moines, IA, ServiceMaster Green is the leader in servicing healthcare centers, helping to make sure that patients are kept as healthy and safe as possible during their stay.

 

Why Patient Satisfaction Pays

Cleaning and Maintenance Management brings up another important point that can directly affect the bottom line for healthcare facilities:

“One of the aspects of improving the healthcare system for Americans through the Affordable Care Act passed into law in 2010 is an initiative that sets up a reward system for hospitals that focus on quality of care and maintain high levels of patient satisfaction.

As part of a bigger initiative called the Partnership for Patients, this focus on the quality of care will actually affect how hospitals are paid for Medicare patients.”

It’s critical that the patients in your healthcare facility see it as a clean, modern, and up to date facility. ServiceMaster Pro of Des Moines provides healthcare cleaning that goes beyond what the eye can see, from cleaning the floors and waiting areas, to sanitizing key areas to reduce blood borne pathogens.

 

Think Like a Patient

A poll by Gallup indicates that patients often rely on the cleanliness of a facility to rate their satisfaction, mainly because physical cleanliness is something tangible they can understand. Faced with lots of confusing equipment and medical terms, they are more likely to focus on the minutia that they do understand, like how a dirty waiting room made them feel unimportant and uncared for. Dirt and unattended debris calls into question the level of care that is offered; when patients perceive something that makes them feel that the healthcare facility is not clean, they feel vulnerable and at risk.

 

We Specialize in Making Your Facility Look Good

It’s not enough that your patients think your facility is clean. ServiceMaster of Des Moines uses state of the art cleaning techniques created in compliance with CDC, JCAHO, and HIPAA regulatory standards. We’ll work with you to create a plan that is specialized to your facility so that every room and piece of equipment receives the attention it needs to keep your patients and staff safe. Call us today for a healthcare cleaning evaluation of your facility.


 

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