Choosing the right commercial and janitorial cleaning service can be daunting. You can’t tell if a service will be on time based on the company’s website. You can’t judge the quality of a provider’s work based on their over-the-phone price quote. And how can you avoid those companies that cut corners and “miss” vacuuming that one office?
You do a ton of work already, the last thing you need is more headaches!
At ServiceMaster Green of Des Moines, we are dedicated to unselfish service and excelling in our field so that you are guaranteed top-notch results. We’re so confident in our system that we want you to know exactly how it works.
Our Green Team uses a quality review process called P.A.C.T. (Plan, Act, Communicate and Track) as is based on Six Sigma principles.
Here’s how it works:
Our ServiceMaster Green Team wants to prepare thoroughly so that we can fulfill (and surpass!) your expectations. During the planning phase, we will walk through your building with you to discuss your specific service needs. We will work with you to create the most efficient and secure process for caring for your facility. One person from our team will be appointed your dedicated point of contact so that you get personalized planning and care. You will even meet some of our team members so that you know they are personally invested in their work for you.
Once we have a plan in place, our Green Team will quickly get to work using our patented ServiceMaster Clean® process. At ServiceMaster Green, we are committed to staying up-to-date with the most advanced cleaning technologies available. We are the first commercial cleaning company in Iowa to choose to use only cleaning products certified by the Green Seal, Environmental Choice, and European Union Eco-label auditing organizations.
After our team begins their work, we will continue to monitor and evaluate our services. Your direct point of contact will touch base with you via phone or in-person to ensure we are meeting your needs. They will initiate action to resolve any service issues the very same day.
Lastly, our team will follow-up with you in writing to ensure that you are completely satisfied with the results. We then make any necessary changes to our cleaning process based on your feedback so that any future issues are prevented. Our staff receives ongoing training, so you can trust that your feedback makes a direct impact on our work.
For us, quality cleaning starts before we even set a foot in your facility. With our P.A.C.T. quality review system, we guarantee that our work will give you the results you’ve been looking for. Say goodbye to the guesswork in choosing your cleaning service by contacting ServiceMaster Green of Des Moines today. We look forward to working with you!