Employee MasterMoments®

Going Above and Beyond to Serve You

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ServiceMaster Green celebrates our employees’ honesty and integrity every month through our MasterMoments® award. The MasterMoments® award is given to an employee who does something beyond what is expected of them. It could be returning cash or other valuables that could have been kept without anybody knowing, helping out in an emergency, or giving aid to someone who is hurt. The winner is not necessarily the person who finds the most valuable object, or who gets the most praise from the client. Often, the winner is someone who did something good that they could have easily not done and no one would have noticed, but they did it anyway.

The winner receives a trophy, a certificate, a $250 check, and their story and picture published in our monthly employee newsletter. That way, our whole company can honor and celebrate their unselfish example.

Because we are excited about these acts of kindness that regularly go on in your facility, we wanted to share these stories with you. Certainly many such acts go unnoticed and unreported. But listed in the following pages are those that we have learned of since January 2007. We also have included the pictures of the monthly winners, along with their stories. We hope that you enjoy looking through them, and thank you for giving us the opportunity to serve you on a regular basis.

MasterMoments Winners

Our team member found a ring at and turned it in to her team leader. (Nov. 13, 2007)

Our building supervisor found a check on the floor in the hallway by the door of suite 108 for $19,115.63 and returned it. (Oct. 8, 2007)

Our team member found a $20 bill at a cubicle under the chair. He left it on the desk with a note. (July 16, 2007)

One client told us that she had received a lot of good feedback from her tenants regarding our team member. He is doing an excellent job there in taking care of their facility and she has received a lot of good comments from employees. (June 23, 2009)

We received this note from the client: “I want to commend the ServiceMaster Green night crew. Because of the observant, dedicated manner in which they do their job, they prevented an in-house oversight from becoming a potential problem. Instead of throwing away confidential materials that were beside the trash, they questioned it, and took it upon themselves to notify security. Please make sure you let [the building supervisor] and his crew know that we truly appreciate what they do for us here!” (March 26, 2009)

Our team member found a pair of glasses in the women’s restroom, and turned them in. (July 20, 2009)

Two team members are doing an excellent job and the client is very pleased with how much the cleaning has improved. (Feb. 15, 2008)

Our team member found $40 in a trash can and turned it in. (Sept. 3, 2007)

One of the client’s employees stopped our Area Manager to let him know how much he appreciated the hard work of their cleaners to keep the building clean even in bad weather. (Jan 12, 2009)

Our team member found $14 in a cubicle and turned it in to Security. (Aug 21, 2008)

Our team member found three credit cards and a driver’s license in a trash can while emptying the trash. We informed security, who told the person who sits at that desk. She was very grateful as she didn’t know they were in there. (Feb 10, 2009)

Our team member found a nice man’s watch in the restroom and turned it in to security. (Feb. 6, 2007)

Our building supervisor kept his hand on a leaking pipe for 30 minutes while engineers figured out how to fix the problem. They were very appreciative. (Feb. 1, 2007)

Our building supervisor found $10 in the hallway on the floor and turned it in. (Feb. 28, 2007)

Our building supervisor found a BlackBerry in the restroom and returned it to its owner. (Nov. 9, 2007)